Support

Simple HTML Tricks

Mon, 06 Apr 2009 12:21:31 GMT

Simple HTML Tricks

Support Center Home > Business Owners Center > Simple HTML Tricks
Simple HTML Tricks
At a Glance Simple HTML Tags Add a link to another page Add an Email link FAQ	Here are some simple HTML examples that you can use. These can be placed in your business description area as well as within your Special Offers and Events page. Use these to create a more stylized look to your text or to embed links to other web pages. Simpe HTML Tags: <b>To make copy Bold</b> <i>To make copy Italic</i> <br> Used at end of a paragraph to insert a line break Add a link to another page: <a href="http://www.yourLink.com" target="blank">Add a Link</a> *Example:* <a href="http://www.google.com" target="blank">click to go to Google</a> Add an Email (Mailto) <a href="mailto:yourEmail@whatever.com">Send an Email</a> *Example:* <a href="mailto:communityadmin@stltoday.com">Email STLToday.com Marketplace</a>
	SUPPORT/HELP Do you have a question? Read through our Frequently Asked Questions and click on them to find the answers you are looking for! Are you looking for more information on advanced settings? Want to become an expert user? Please check out our extensive Online Tutorial. Still have questions or need support? Please email us at communityadmin@stltoday.com back to top

Marketplace Best Practices

Mon, 06 Apr 2009 12:19:44 GMT

Support Center Home > Business Owners Center > Marketplace Best Practices
MyStTLToday.comMy.Midvalleyvoice.com Marketplace - Best Practices
At a Glance Using My.Midvalleyvoice.com Marketplace to Help Drive Traffic and Increase Sales Marketing Tools at your Fingertips A Link Building Tool Attract and Retain Site Visitors Use your Blog FAQ	Using My.Midvalleyvoice.com Marketplace to Help Drive Traffic and Increase Sales Please read below for best practices on how to help increase traffic into your business. Also find how to use the tools Social Marketplace offers to help you reach out and engage with your customer base, ultimately allowing you to generate leads and convert them into sales. Marketplace helps you build bridges, start conversations and maintain relationships with your most valuable asset –CONSUMERS My.Midvalleyvoice.com Marketplace – Marketing Tools at your Fingertips You now have the tools to invest a little of your time and gain rich rewards. By enhancing your business profile page and updating with relevant offers, news and events you are able reach out and engage with the consumers in your community. The more work you put in the more reward you will reap. MyStTLToday.comMy.Midvalleyvoice.com Marketplace - A Link Building Tool Your enhanced profile has a happy side effect - it helps to build your link profile so you will gain search engine traffic in the long term. Becoming a part of an online community is essential to your social optimization and this, in turn, will naturally provide links to your website. Example: When a user recommends your business, your logo is displayed within their profile page. Other community members visiting that users page will see your business logo as a recommended business and can click directly into your business profile page. MyStTLToday.comMy.Midvalleyvoice.com Marketplace – Attract and Retain Site Visitors Update your business profile with photos of your products, storefront and friendly employees . Upload videos that highlight your expertise and show the visitors more about what you offer. Use special offers or coupons to attract and reward loyal customers. Change these on a timely basis to keep them fresh. Put a face to your business by adding a business description to tell your visitors what you offer and who you are. Use this area as you would a TV Spot. Remember, this is digital word-of-mouth, so keep the experience appealing to your visitors, to attract the positive word-of-mouth that you want back to top MyStTLToday.comMy.Midvalleyvoice.com Marketplace – Use your Blog One of the purposes of blogging is to exhibit your expertise on a subject related to your business. If you spend 8 hours a day working on your passion or skill set you have knowledge and perspective that the average person doesn’t have - and doesn’t have the time to develop. They want someone - you! - to give them the benefit of the time and energy you’ve put into gaining that knowledge. The key to establishing your expertise and using it to develop loyalty with your customers is: Tell them what you know Admit what you don’t know Your customers don’t expect you to know everything. And they would be skeptical if you claimed that you did. If you’re honest, you will build trust. When people trust you, they will do business with you. Blog posts tend to attract links from other blog posts and those in turn will spread the word of your business page. The more popular your blog becomes, the more value it is perceived to offer and the more visitors you will continue to get. back to top

	SUPPORT/HELP Do you have a question? Read through our Frequently Asked Questions and click on them to find the answers you are looking for! Are you looking for more information on advanced settings? Want to become an expert user? Please check out our extensive HOW TO Tutorial. Still have questions or need support? Please email us at mailto:%20communityadmin@stltoday.com?subject=Support Question back to top

How To Tutorial

Mon, 06 Apr 2009 12:18:29 GMT

Quadsville How To's

Support Center Home > HOW TO Tutorial
MyStTLToday.com - HOW TO Tutorial
At a Glance Video management Photo management Blog management Your list of favorite website URLs Messages & Bulletins Friends Support/Help	Video Management You can upload as many videos as you would like to your account. The most recent videos display on your profile page. Uploading a video To add your first video, click on the "My Stuff" link and then the "Manage Videos". If you have no videos there will be a link that says "Click here to add videos" that takes you to the upload form. Click on the "Browse..." button to choose a video from your computer to upload. You may upload gif, png or jpg formatted videos. The system will automatically create a thumbnail (small version) of your video. You should see the thumbnail and some additional options: • Change the Title of the video, it defaults with filename. • Add a caption that will be displayed under the video on your pages. • Choose to allow or deny other people to post comments on your videos. • Add tags to your video. Tags are keywords that relate to the subject matter of your video. If you and other users both tag your video "Dog" then when someone clicks on the tag of "Dog" they would see any videos with that tag. Editing and Deleting videos To administrate your uploaded videos you click on the "My Stuff" tab then on th the "My videos" link again. You should see any videos you have previously uploaded. To edit a videos properties click on the video. This will take you back to the page just like when you uploaded the video. You can make changes or add to the information in the list above. To delete videos use the checkbox in the lower left of the thumbnail. Once you have checked off any videos you would like to delete then click the "Delete Selected" button at the bottom of the page. back to top
	Photo management You can upload as many photos as you would like to your account. The most recent photos display on your profile page. Uploading a photo To add your first photo, click on the "My Stuff" link and then the "Manage Photos" link . If you have no photos there will be a link that says "Click here to add photos" that takes you to the upload form. Click on the "Browse..." button to choose a photo from your computer to upload. You may upload gif, png or jpg formatted photos. The system will automatically create a thumbnail (small version) of your photo. You should see the thumbnail and some additional options: • Change the Title of the photo, it defaults with filename. • Add a caption that will be displayed under the photo on your pages. • Choose to allow or deny other people to post comments on your photos. • Add tags to your photo. Tags are keywords that relate to the subject matter of your photo. If you and other users both tag your photo "Dog" then when someone clicks on the tag of "Dog" they would see any photos with that tag. Editing and Deleting photos To administrate your uploaded photos you click on the "My Stuff" tab then on th the "My Photos" link again. You should see any photos you have previously uploaded. To edit a photos properties click on the photo. This will take you back to the page just like when you uploaded the photo. You can make changes or add to the information in the list above. To delete photos use the checkbox in the lower left of the thumbnail. Once you have checked off any photos you would like to delete then click the "Delete Selected" button at the bottom of the page. back to top
	Blog Management What is it? A blog is a website, maintained by an individual or group with regular entries of commentary, descriptions of events or other writings. Blogs can provide commentary or news on a particular subject or function as personal online diaries. The ability for readers to leave comments on the blog entries is an important part of the interactive nature of blogs. Creating the Blog If you have not set up your first blog you can create it by clicking on "My Stuff" then "Manage Blog" then the link that reads "Create a new blog!". You will be asked to give a title to the blog, it defaults to your username's News. You can change this to whatever you would like, you can change this in the future as well. You can enter an optional description of your blog if you would like. Once you have submited that information they system will give you the URL to the blog and prompted to make your first entry. Making your first Blog entry A blog entry is how you post news and updated content. Think of these as pages in a book. To add a new entry click on "My Stuff" then "My Blog". You should see any blogs you have created or been assigned to you. Click on the link "Add New Entry" to create your first entry. The required fields for a blog entry are Title and Entry text. So choose a title for your post, this would be a headline of what the entry is about. Then write some text in the Entry area. Hit the "Publish Now" button at the bottom of the page and that's it, you are a blogger. A new tab will show up on your public profile page called "Manage Blog" with the text and title you just entered. You can make entries as often as you like. The most popular blogs on the internet make entries many times a day. Basic vs. Advanced text editor The editor shows up right above the entry text, it is similar to Word or other applications and can help you Bold, Underline or create lists just to name a few things it does. I would suggest mousing over each icon to see what can be done. The advanced editor has more options than the basic editor, and can be accessed by clicking on the tab at the top of the page. How to edit/delte a blog entry To edit/delte an entry click on "My Stuff" then "Manage Blog". You should see any blogs you have created or been assigned to you. Click on the link "Past Entries" to edit/delte your entries. You will be presented with a list of all of you blog posts. You can click on the Title of the entry to edit it or select the checkbox next to the title and hit the "Delete" button at the bottom of the page to delete. back to top
	Your list of favorite website URLs After clicking on "My Stuff" and then clicking on "Account Settings" or "Edit Profile" you will see a link in the left gray box called "Manage Lists." Clicking on this link will allow you to make lists of favorite URLs that is displayed on your profile page. First step is to create a new list. This is the title of the list and will be displayed as a headline above each list. You will be asked to complete a title and an optional description. Also there is a checkbox that gives you the option to display the list on your Public Profile. Once you have completed the above step you will be presented with that information and a new yellow box to the right. In that yellow box aare the links for "Add/Edit Items" and "Delete this list". Click on Add/Edit Items to enter your first favorite URL. You need to give each a title, the URL and an optional description. Click on the Add Item button at the bottom once you have completed filling out your link. Now go check out your public profile page by clicking the "View Profile" link to the right of your Avatar. You should see the new List Title and link underneath it. The Link List editor can create multiple lists with as many entries under each list as you would like. back to top
	Messages and Bulletins Messages and Bulletins are methods of contacting people in the my.stltoday.com community. Messages are sent to individuals by clicking the "Contact Me" link on their profile page. A bulletin is a group message sent to all of your Friends. You will be notified on the "My Stuff" page if someone has sent you a message or a bulletin, you can click on the notification to read the message. Once you have read the message the notification goes away. You can also click on the "Inbox" in the gray box on the left to view any messages once they have been read. In the Inbox you can sort/search through your messages. You can reply to senders or delete them. back to top
	Friends What are friends? The friending process allows you to link to other users or businesses and they can link to you. It is the process that builds the social network of people. By looking at your friends you may find people you wish to contact or businesses whose services you require. Once you've clicked on "My Stuff" a second navigation bar appears, clicking on the "My Friends" link will show current frineds and open a menu on the left for other friending options Adding friends To add friends to your account simply navigate to the person's or business page and look for the "Friend Me/Us" link. In some cases a user may have their friending preferences set to approval. If this is the case the user must approve you as a friend before the link is established. If they have it set to accept friends immediately the link is connected right away. Friend requests After clicking on the "My Friends" navigation link you should see a link called "Requests" in the gray bar on the left. Clicking this link takes you to the management area for friend requests. You can allow or deny any requests that are waiting. You can always remove a friend later if you choose to accept them. Pending Requests After clicking on the "My Friends" navigation link you will see a link called "Pending", this link will display any friend requests that you have made that have not been accepted yet. Top list Also in the left gray bar on the left is a link called "Top List". This link allows you to sort your top 10 friends for presentation on your profile page. Once you have clicked the link simply drag and drop your friends into the order you would like them to appear. Removing a friend, banning bulletins Clicking on the "My Friends" navigation link takes you to a page showing all current friends. You can check a box in the right column to delete them and also select a box to not allow bulletins to come from them. back to top
	SUPPORT/HELP Do you have a question? Read through our Frequently Asked Questions and click on them to find the answers you are looking for! Are you looking for more information on advanced settings? Want to become an expert user? Please check out our extensive HOW TO Tutorial. Still have questions or need support? Please email us at communityadmin@stltoday.com back to top

Support Center

Mon, 06 Apr 2009 12:16:57 GMT

MySTLToday.com Support Center

Support Center Home
MyStTLToday.com Support Center - Get Answers Fast
At a Glance What is MyStTLToday.com? Quick Start-Community Member Business Owner's Center FAQ Extensive How to Tutorial	What is MyStTLToday.com? MyStTLToday.com is a civic social network for people, groups and businesses located in the St. Louis area.. OK, but what does that mean? We’re aiming to foster a local community dedicated to discussion and expression. At our sister site,stltoday.com, we cover events that our reporters and editors dig up. This site is dedicated to the stories and thoughts that happen around or adjacent to those events. At MyStTLToday.com, every person has a personal blog, photo gallery, video gallery, and a profile. You can be as public or private as you want to in what you share. You can add other people to your friends list, as you would on sites like myspace or facebook. Click here for the full FAQ on how to manage your profile and online posts. In addition to your individual space on MyStTLToday.com, you also have the option to join different groups within the community. Groups can be anything from a parenting discussion to a forum for disc golf players, a neighborhood watch association, or a way for local musicians to keep in touch with each other. If you’re interested in hosting an existing group with us, just let us know – it’s free and we’re happy to help. Just drop us a line or get started by clicking here. Can I promote my Business on MyStTLToday.com? Yes! Businesses can participate in this local community with a profile of their own. All basic business listings are free, and they’re managed by the MyStTLToday.com staff. To really take advantage of the MyStTLToday.com network, businesses can purchase an enhanced profile for a small monthly fee. This allows businesses to stay in touch with their most loyal customers, offer coupons, showcase products and announce special events. And since we’re connected to the well-established stltoday.com network, these profiles just might help in your search engine optimization efforts as well. Contact our sales staff if you’re interested by email at marketplacesales@stltoday.com. Is there anything I can’t do? You can post anything you’d like here, within reason. Check out terms of service for the full rundown of do’s and don’ts , but it basically boils down to common sense and common courtesy. If you wouldn’t say it in public, don’t post it in public.
	Quick Start - MyStTLToday.com Community Member Click here for your quick start guide on how to register, set up your profile and start connecting with other MyStTLToday.com members.
	Business Owners Center Click here for a tutorial on how to set up your enhanced business profile page including best practices and insight into how MyStTLToday.com Marketplace can help you grow you business.
	FAQ - Frequently Asked Questions Click here if you have a question. We have compiled an extensive list of most commonly asked questions. Read through this section and find the answers you are looking for!
	Extensive HOW TO Tutorial For a more in-depth tutorial on such topics as: video, photo & blog management, what is a bulletin vs a message, and how to manage friends. Click here and find all the answers you are looking for. back to top

Getting Started

Mon, 06 Apr 2009 12:16:14 GMT

Getting Started

Support Center Home > Quick Start -Set up your Profile

Quick Start - MyStTLToday.com Community Member

At a Glance

Create your profile

Connect with MyStTLToday.com Members

Support/Help

STEP 1: REGISTER – it's Quick, Easy and Free

Go to http://my.stltoday.com
Click on Sign Up
Create your Username and Password
Check your email to activate account

STEP 2: CREATE YOUR PROFILE

Set up/Edit your Profile - Your profile is what your friends and family will see about you.

Click on Edit Profile. This area is where you can describe yourself, hobbies and interest

You can upload pictures, videos or write blogs. Simply click My Photos, My Videos or My Blogs and step through the easy to use wizards.

STEP 3: CONNECT WITH OTHER My.STLToday.com MEMBERS, FIND NEW FRIENDS

Click on People from the main Community Page

Use the various search features to get connected to other members of the community. Invite them as your friends by clicking Invite Others

Can't find your friend? Click on Invite a Friend to invite

STEP 4: SHOP, RESEARCH & SHARE YOUR EXPERIENE

Click on Marketplace - Search for your favorite business by category or name.

Now you can find a local business and …

Shop

Research local businesses’ products and services

Get advice from the local experts

Write a review and friend your favorite Business to gain exclusive member benefits.

back to top

SUPPORT/HELP

Do you have a question? Read through our Frequently Asked Questions and click on them to find the answers you are looking for!

Are you looking for more information on advanced settings? Want to become an expert user? Please check out our extensive HOW TO Tutorial.

Still have questions or need support? Please email us at communityadmin@stltoday.com

Business Owner's Center

Mon, 06 Apr 2009 12:14:55 GMT

Quadsville Marketplace - Business Owner's Center

Support Center Home > Business Owner's Center
My.STLToday.com Marketplace - Business Owner's Center
At a Glance What is MyStTLToday.com? How will MyStTLToday.com Marketplace help grow my business? How can I claim my business listing? How do I get started updating my business profile page? Marketplace Best Practices including: Marketing Tools at your Fingertips Link Building Tool Attract and Retain Site Visitors Use your Blog Simple HTML Tips Support/Help	What is MyStTLToday.com Marketplace? MyStTLToday.com Marketplace connects your business with local consumers where you can control your business information, post store news and events as well as upload photos and videos. Your business profile will help drive users to your existing website or can serve as your primary web presence, providing you with a lower cost alternative that is fast and easy to update How will MyStTLToday.com Marketplace help grow my business? MyStTLToday.com Marketplace is a marketing tool that will enable you to easily reach out and engage with your customer base. It allows you to add value to your business by igniting word-of-mouth buzz, reinforcing your brand, building loyalty and ultimately generating leads and sales.
	CLAIM YOUR BUSINESS LISTING Receive access to an all-in-one marketing platform in 3 easy steps STEP 1: REGISTER – it’s Quick, Easy and Free Go to http:/my.stltoday.com Create your Username and Password Check your email to activate account STEP 2: Search for your Business then click on Sign Me Up under the Enhance this listing section! Unable to find your business? Fill out this form to have your business added. An enhanced listing will give your business: Higher visibility • You’ll be listed in the top of search results and in your business category. Engage with your customers • Post store news, events, photos and videos to attract new and existing customers to your website and store. Build Loyalty • Add products, coupons and specials with targeted promotions to attract users to your store back to top
	SET UP YOUR BUSINESS PROFILE Tell users about your business, upload photos or videos and add special offers to attract and reward loyal customers To start editing your Business profile 1. First Click on My Stuff 2. Scroll down to bottom left gray box titled My Businesses and locate your Business - Click on the link 3. Now you can… Add or Update your Logo 1. Click on Update photo located under image logo 2. Choose upload option and step through wizard Edit your Business Profile 1. Click on Edit Businesses Profile 2. Update Description, Hours of Operation, Address, contact Information, and payments accepted 3. Click on SAVE when completed Add a Special Offer or Event 1. Click on My Blogs under My Stuff 2. Click on Add New Entry under your Business Blog 3. Fill out with Title and Description, or upload a graphical coupon by using the tools available to you in the editor. 4. Coupons & Special Events tab will now be displayed on your Business profile page Add Photos or Videos 1. Click on Manage Photos or Manage Videos under My Stuff 2. Browse to your desktop and upload photo or videos – upload as many as you want To view the changes you have made at any time to your Business profile, click on View Business link next to your logo or click directly to your URL which can be located under the edit view of your business profile page. Your URL will appear like this: http://my.stltoday.com/Businesses/[Your Business Name Here] back to top
	Marketplace Best Practices: Using MyStTLToday.com Marketplace to Help Drive Traffic and Increase Sales Please click here to learn about best practices on how to help increase traffic into your business. Also find how to use the tools Social Marketplace offers to help you reach out and engage with your customer base, ultimately allowing you to generate leads and convert them into sales. Marketplace helps you build bridges, start conversations and maintain relationships with your most valuable asset –CONSUMERS
	Simple HTML Tips Here are some simple HTML examples that you can use. These can be placed in your business description area as well as within your Special Offers and Events page. Use these to create a more stylized look to your text or to embed links to other web pages. Simpe HTML Tags: <b>To make copy Bold</b> <i>To make copy Italic</i> <br> Used at end of a paragraph to insert a line break Add a link to another page: <a href="http://www.yourLink.com" target="blank">Add a Link</a> *Example:* <a href="http://www.google.com" target="blank">click to go to Google</a> Add an Email (Mailto) <a href="mailto:yourEmail@whatever.com">Send an Email</a> *Example:* <a href="mailto:communityadmin@stltoday.com">Email MyStTLToday.com Marketplace</a> back to top
	SUPPORT/HELP Do you have a question? Read through our Frequently Asked Questions and click on them to find the answers you are looking for! Are you looking for more information on advanced settings? Want to become an expert user? Please check out our extensive HOW TO Tutorial. Still have questions or need support? Please email us at communityadmin@stltoday.com back to top

FAQ

Mon, 16 Feb 2009 20:10:42 GMT

Support Center Home > FAQ

FREQUENTLY ASKED QUESTIONS

General

What is Marketplace?
Is Marketplace free?
Why use Marketplace?
Who uses Marketplace?
Who should I recommend or give a thumbs-up?
Who can see my profile?
Can business owners send me messages after I befriend their business?

Account Settings

How do I change my basic account information?
How do I change my e-mail address?
How can I add photos or videos?
What are acceptable video formats?
What is a friend?
What is a 'shout out?'
What is a bulletin?

Invite

How do I invite friends to join the community?
How do I invite a business or community member to be my friend?

Privacy

What does Marketplace do with my personal information?
Who can see my profile?
Can I make my profile private?
How can I block a user or business from seeing my information?
How can I report abuse or fraudulent activity?

I forgot my password.
I want to change my password, e-mail address, or member name.
How do I cancel my account?

Writing Recommendations

What makes a great recommendation?
Why should I make a recommendation?
Who should I recommend?
Can I recommend a business I'm associated with?
What if the business I'm recommending gave me something for
free or at a discount?
What if I had a bad experience? Can I say something negative?
Can a business remove my recommendation?
Does Marketplace ever remove recommendations?

On Weddings

How can I add or change my wedding information?
What happens to my account after my wedding?

Marketplace for Businesses

How can I take control of my own listing?
How can I allow an employee to administer my listing?
How is this different than my ad in the yellow pages?
How will Marketplace help my business show up in search results such as Yahoo! or Google?
How can I post special offers or coupons?
How can I upload photos and videos?
What are acceptable video formats?
How can I send a message to all of my customers?
How can I view recommendations?
How can I recommend other businesses?
How can I find out more information about MidValleyVoice Marketplace programs?

SUPPORT/HELP

Are you looking for more information on advanced settings?
Who can I contact with feedback or suggestions?

General

What is Marketplace?
MidValleyVoice Marketplace connects your business with local consumers where you can control your business information, post store news and events as well as upload photos and videos. Your business profile will help drive users to your existing website or can serve as your primary web presence, providing you with a lower cost alternative that is fast and easy to update.

Is Marketplace free?
Marketplace is free for registered members of the MidValleyVoice community. For businesses, basic listings are complimentary. If you would like more information on expanded business profiles, please see the Marketplace for Businesses section or send us an e-mail.

Why use Marketplace?
Marketplace provides a hub for local people like yourself, to share real-life experiences and opinions with friends and other community members on the places you know and visit. It also acts as the local source for finding current and reliable reviews and information about a business or service in your area.

For Brides: Marketplace is a virtual bridal fair. It gives you the opportunity to research businesses and their products and services as well as share the information about your wedding with other members of the community and wedding guests. It'll save you time and money planning your wedding and related events.

For Businesses: Marketplace is an all-in-one marketing platform you can use to reach out and engage with your customer base. Your business profile will help drive users to your existing website or can serve as your primary web presence, providing you with a lower cost alternative that is fast and easy to update. Please contact us for more information on getting started today.

Who uses Marketplace?

Locals who are in the know about what's happening in their city and want to share this knowledge.
Anyone who has visited a business or used a service and want to share their experience with fellow community members.
Visitors from other places or who have just moved to a particular city who want to quickly get an insider's local perspective.
Anyone who wants to find current and reliable reviews about something in a given neighborhood, city or area.
Business owners who want to promote their products and services also use Marketplace.

Who should I recommend or give a thumbs up?
Leave feedback on any business that you have worked with or purchased a product or service from.

Who can see my profile?
In your Account Settings, you can choose to show your profile to everyone in the community, just your friends or no one at all.

Can business owners send me a message after I befriend their business?
Yes, you can receive news and offers from any business that you are friends with. If they do, you will see a bulletin on your main profile page when you log in.

Account Settings

How do I change my basic account information?
You can change this by clicking on My Stuff and then on Edit Profile. From here you can add or change any information on your profile page.

How do I change my email address?
You can change your e-mail address by going to My Profile and clicking on Edit Profile. From the box on the left click on Login/Password. Update the field titled User Name.

How can I add photos or videos?
You can upload them by clicking My Photos or My Videos on your main profile page under My Stuff and following the directions on each page.

What are acceptable video formats?
The maximum file size is 100MB. Acceptable file formats are MPEG,1,2,4, AVI, .mov, .wmv and .flv.

What is a friend?
A friend is either a member of the community or business to whom you can attach yourself. Your friends can send you messages, bulletins and give you a shout out on your profile page.

What is a profile comment?
A profile comment is a message from one of your friends that will be displayed on your profile page.

What is a Bulletin?
A bulletin is a group message from either a business or member of the community. You can disable bulletins from certain friends by going to the My Friends section and clicking Disable Bulletins next to their name.

Invite

How do I invite friends to join the community?
Once you have logged in, you will see Invite Others in the gray bar at the top. Click Invite Others to encourage friends and family to join the community.

How do I invite a business or other community member to be my friend?
Once you are on a business or user's profile page, you may click Be My Friend. Once they accept your offer, you will show up on their list of friends.

Privacy

What does Marketplace do with my personal information?
Our No Spam Pledge: We won't share any information you provide with a third party without your permission. This means you won't receive emails from anyone other than Mid-Valley Newspapers as a result of registering. You may receive messages and bulletins from members and businesses you are friends with in the Marketplace community -- but can control these settings in your Account Settings and in your Friends section.

Who can see my profile?
You have several display options when it comes to your personal information. You may choose to share your profile with all registered users, only your friends or no one. You can change this at anytime by going to the Account Settings section.

Can I make my profile private?
Absolutely. Just go to your Account Settings and check the 'Yes' box underneath Private Profile. This setting hides your public profile.

How can I block a user or business from seeing my information?
To do this, you must set your profile preferences under Account Settings to make your profile private to the entire community or to only to be viewed by friends. If you set your account to be viewed only by friends, make sure that the business or user in question has been deleted from your friend list. Once this is done, that business or user will be able to see that you are a member of their community, but not access your profile, send messages or bulletins

How can I report abuse or fraudulent activity?
We take abuse or fraudulent activity on the site seriously. Please e-mail or click Report Abuse next to any post, photo or video that violates our Terms of Use.

I forgot my password.
Please click here, fill in your e-mail address and click on Email my Password. You will receive an authorization e-mail containing your password at the address you provided.

I want to change my password, email address, or member name.
Please go to My Profile and click on Edit Profile. From the box on the left click on Login/Password where you can change your member name, password, e-mail address and other information.

How do I cancel my account?
You may cancel your account by e-mailing us with "Cancel Account" and your Username in the subject line. We will delete your account within two business days.

Writing Recommendations

What makes a great recommendation?
A great recommendation is useful, detailed and honest. We want to hear about your experience and what made it so great. Was it a great atmosphere or place? Did you have excellent customer service or find an exceptional deal? Let us know why you liked the products and services that you used.

Why should I make a recommendation?
Pay it forward! Your recommendations and the recommendations of others in the community make the MidValleyVoice Marketplace a useful place because people like you take the time to share thoughtful insights on local businesses and services.

Who should I recommend?
Leave feedback on any business that you have purchased products or services from.

Can I recommend a business I'm associated with?
If you are connected to a business either personally or professionally, you may recommend that business as long as you are clear in the recommendation about the details of your affiliation.

What if the business I'm recommending gave me something for free or at a discount?
It is important to disclose any "extras" you received for writing the recommendation for the business.

What if I had a bad experience? Can I say something negative?
Marketplace's mission is to accurately portray both positive and negative aspects of all of our members' experiences. We are an open forum; however, we strongly recommend you try and work out any problems with the business directly before writing a negative review.

Can a business remove my recommendation?
Yes, a business may remove your recommendation if they feel it is unfounded or untrue. They may remove your review if it is hearsay, a personal attack or outright slander. We encourage our business members to let the free flow of information occur knowing that not all reviews will be the most positive. We also encourage them to contact the negative reviewer directly to work out any problems or issues that might have caused this bad experience.

Does Marketplace ever remove recommendations?
No, Marketplace will never remove a recommendation from a business profile page, unless it violates our Privacy Policy or Terms of Use

On Weddings

How can I add or change my wedding information?
Once you are on your main profile page, you can click Create a New Wedding and fill out the appropriate information. To update your wedding info, click Edit next to your wedding on your main profile page.

What happens to my account after my wedding?
After your wedding, your account will stay active so you can also participate in other parts of our community and marketplace until for some reason to decide to cancel. You can do this by e-mailing us.

Marketplace for Businesses

How can I take control of my own listing?
Search for your business listing in the directory and click Sign Me Up! Fill out the form and you will be contacted with more information in less than two business days . You may also e-mail or call (541) 812-6111 to get started right away. If you want to read more about this, please click here to be directed to our Business Owners Guide.

How can I allow an employee to administer my listing?
You an assign an administrator to help you manage and update your business profile listing. The employee must first be a registered user of MidValleyVoice and have clicked on Be our fan from your business profile page. Next, go to My Stuff and click on the Administration link, locate your business and click on Manage. Click on Manage Customers in the gray box on the left. From there, you can add them as an administrator.

How is this different than my ad in the yellow pages?
Marketplace is an interactive, two-way conversation between you and your customers. Although the yellow pages are important, the habits of how people find and consume information are changing rapidly. In most cases, the data that's available consists of your business name, address and phone, mined from another database that you have no control over or may not even know exists. Marketplace has no deadlines and never closes; you can change or add to your listing whenever you need to get information to your customers.

How will Marketplace help my business show up in search results such as Yahoo! or Google?
Marketplace's pages, including your business profile page, are "optimized" to direct users to your profile when a search is performed about you in major search engines. That means our directory was built to make your listing display in search results. Your Marketplace listing gives your potential and existing customers an even easier way to find your information online.

How can I post special offers or coupons?
You can post store news and events by clicking on My Blogs under My Stuff and locate your business blog. Click on Add New Entry next to your business blog. Add information about the offer, news or event or upload a graphical coupon by using the tools available in the editor. To edit, click on Past Entries and select the offer or event you want to edit from the list provided.

How can I upload photos and videos?
You can upload either by clicking My Photos or My Videos on your main profile page and following the directions on each page.

What are acceptable video formats?
The maximum file size is 100MB. Acceptable file formats are MPEG,1,2,4, AVI, .mov, .wmv and .flv.

How can I send a message all of my customers?
You now have the tools to reach all your customers in one message. Simply go to My Stuff, click on Administration, locate your business and click on Manage. Click on Post a Bulletin in the gray box on the left. This will send an e-mail message to everyone who has become a fan of your business. You can reward those loyal customers by sending them previews to events or special offers and coupons.

How can I view recommendations?
From My Stuff, click on Administration and locate your business. If a new recommendation has been written, you will be notified here with the number of pending items.

How can I recommend other businesses?
Locate them by searching by category or name. Once you've located them, click to see their business profile page and click Be our Fan on the right side of the page. You will be prompted to add them as a friend from your personal account or as the business owner. Choose one or both. If you chose to befriend them as the owner of your business, your logo will be displayed on their page under "Businesses Recommending Us".

How can I find out more information about MidVallyVoice Marketplace?
With MidValleyVoice Marketplace, you now have the tools to reach your existing customers and the ability to engage with new ones. The future of person-to-person marketing is here! To find out more about this program please call us at (541) 812-6111 or send us an e-mail.

SUPPORT/HELP

Are you looking for more information on advanced settings?
Want to become an expert user? Please check out our extensive how-to tutorial.

Who can I contact about feedback or suggestions?
We value your opinions. Please e-mail us with feedback, comments or suggestions.